Process improvement and innovation with Value Stream Mapping
When we are focused on innovation and changes, it is worth thinking about Value Stream
We have been saying that the path to excellence in Customer Support & Services passes thru process review.
See article about process management.
One very effective way of understanding what needs to be reviewed is thru Value Stream Mapping (VSM), a powerful lean tool which will allow you to understand what really matters to your customer and will lead you finding effective processes to get the expected results.
João Alípio, Managing Partner of 55 PRO Consultoria Empresarial, a very experienced consultant in process review methods, explores, in this article, VSM to the practical and effective side. Very elucidating.
See the file below.
Willing to know more about VSM?
Martini Consulting and its partners can support you in understanding the benefits and applying to your processes.