The Team
Customer Support& Services Management
Customer Support& Services Management
Customer Support& Services Management
Antonio Martini Neto
MBA in business management and bachelor in Mechanical Engineering.
More than 30 years of experience in Embraer Customer Support and Services, leading multidisciplinary and multicultural teams in Brazil and abroad, building and managing strategic and tactical plans, processes and tools, developing people in the support and service business, as well as relationship with customers and suppliers that have led Embraer to be considered one of the best companies in customer service
Corporate Planning
Customer Support& Services Management
Customer Support& Services Management
Haroldo Luiz Rosa
Aeronautical Engineer graduated by ITA Instituto Tecnológico de Aeronáutica (1983) and postgraduate in Civil Aviation Management – Universidade Estácio de Sá (2010) and in Digital Business at USP/ESALQ (2022)
40+ years of professional experience, working in large companies in executive positions or as a business consultant, mainly in planning, production, quality and after sales services or more precisely:
• Managing areas of Corporate Planning, Logistics and Quality in a shipyard located in the Brazilian northeast region;
• Managing area focused on the development of support solutions and services for the Commercial Aviation market;
• Providing consultancy in the implementation of Quality Management Systems adhering to the ISO 9000 standards;
• Providing consultancy for Environmental Management System implementation, in accordance with ISO 14001 standard;
• Providing consultancy in Strategic Planning, as well as supporting the implementation of strategies aimed at productivity increasing, intrinsic quality improvement, customer satisfaction and loyalty in car dealers and authorized services;
• Managing a company aimed to provide CNC machining services to the aeronautics, automotive and consumer goods industries and
• Supervising engineering and quality planning teams in the defense and auto parts industries.
Process Review
Process Review
Process Review
João Alipio da Silva Costa
Specialized in developing leaders and teams to master the control, enhancement, and innovation of processes that create exceptional customer experiences and drive business profitability.
The cornerstone of his approach is fostering engagement and instilling a sense of ownership and autonomy in implementing solutions. He leverages methodologies, tools, and technologies as vehicles for transformation, driven by and through effective teams and leadership.
His primary audience includes professionals and business leaders who aspire to excel in their careers by delivering extraordinary results.
For consultants and those entering the field, he offers not only technical insights but also valuable experience in client relationship management and business development.
With 30 years of study and hands-on experience, he brings a unique blend of practices and tools, tailored to the specific culture, environment, and needs of each client.
Maintenance
Process Review
Process Review
José A. França Labinas
Graduated in aeronautical engineering from ITA
Post-graduate in space science, accounting and financial administration, and MBA in business management.
Integrated business vision and 35-year international experience in the industry and services in the areas of product engineering, production planning and management, supply chain, spare parts, maintenance, customer support, aftermarket market intelligence and development of IT solutions.
As Embraer's executive director of maintenance support, flight operations, and customer training for business aviation until 2017, was responsible for developing maintenance plans, supporting customers and the workshop network on technical issues, maintenance and operations, managing fleet reliability and operating costs, develop and certify technical maintenance manuals and flight manuals, and manage pilot and mechanic training.
Considered a professional benchmark in Embraer for organization, people and productivity, achieving a high level of employee satisfaction supporting the implementation of a new model of management and governance of the company, which led to the achievement of the National Quality Award (PNQ).
People & Change Management
Consulting & Specialists Pool of Man Power
Simone Filippo
Graduated in Social Service, MBA from Fundação Dom Cabral, Strategic Management of People by INPG and Organizational Psychology from FIA / SP. Training in NeuroCoaching and Quantum Analyst.
More than 25 years of experience with HR processes in small, medium and large companies.
Development of people in aeronautics and telecommunications with experience in people management and HR management.
Responsible for RH BP - Business Partners, Areas of Education, Training & Development, Selection and Strategic Planning.
Co-author of the book "Desenvolvimento Humano - Carreira & Empregabilidade" ("Human Development - Career & Employability"), Nov/2018 Publishing Company - Roda da Kika.
Consulting & Specialists Pool of Man Power
Consulting & Specialists Pool of Man Power
e-IMI - Information Management Institute
Founded in 2017, - is formed by differentiated and experienced professionals, originating from high tech companies and institutions from Brazil, that joined efforts to spread their knowledge and to contribute for new partnerships and projects development.
The institute offers to companies prompt access to experienced and skilled professionals, working through collaborative partnership on complex and high technology projects in Brazil or abroad. Enables players to develop products and services from early phases.
Also provides technology transferring to several segments (technicians, engineers, professionals, among others) and technological capacitation throughout all projects development phases.
Systems Development & Implementation
Guilherme Rocha
PhD in Electronic and Computer Engineering from Aeronautics Institute of Technology (ITA), 2011
MSc in Mechanical and Aeronautical Engineering from ITA, 2002
Mechanical-Aeronautical Engineer graduated at ITA, 1998
20 years of experience in the aeronautical industry in the areas of systems engineering, customer support, reliability and maintenance
Former Flight Controls team leader and manager of the AHEAD-Pro project at Embraer
Member of ISO TC 210/ IEC SC 62A (IEC 62304)
Guided 15 master's dissertations and a PhD thesis
Founded Konatus in 2008 (www.konatus.com.br) which develops software solutions and provides technical services to assist critical systems development, certification and operation, through data analysis among other technologies.
Nowadays is Adjunct Professor at ITA at Mechanical Engineering division and member of Konatus supervisory board
Processes Review
Professionals focused on leveraging clients' results by engaging people, streamlining processes, reducing costs, identifying new revenue streams, and promoting business excellence and sustainability.
More than 100,000 hours of experience in the implementation of improvement projects in different types of processes, market segments, companies and cultures.
Focus on processes in the industrial, engineering, commercial, support, services and administrative areas integrating people, processes and systems to optimize business performance.
Maintenance Specialist
Daniel Milstein Gonçalves
Professional with more than 25 years of experience in commercial aviation, always in the areas of maintenance and engineering. Graduated in Naval Engineering from the Polytechnic School of the University of São Paulo, he holds an MBA in Marketing Management from UNICEP and in Transportation from the University of Miami, as well as specialization courses in aeronautical management from Embry Riddle Aeronautical College and industrial administration from Fundação Vanzolini, USP .
In the engineering Department of TAM Airlines he worked on the introduction of service bulletins and complex repairs in structures; defined and implemented the company's first composite materials workshop, and participated in the founding of TAM's MRO in São Carlos. There, he worked as Maintenance, Customer Support and Engineering Manager.
In 2014 he assumed the Technical Directorate of a small company of aeronautical projects and constructions, having manufactured a manned airship and surveillance aerostats.
In 2017 he founded Airtrends Consultancy & Services, focused on the provision of services such as analysis of maintenance contracts, production support and control, global management of (re) delivery processes, and supply of skilled labor.
Material & Logistics
José Luiz Martins
Bachelor in Civil Engineering (Fundação Valeparaibano de Ensino), Pos-graduate in Business Management (INPG), Specialization in Supply Chain Management (USP/FCAV/FIA), Specialization in Leadership Development (Fundação Dom Cabral), Lean management (ITO University - Canada).
More than 30 years of experience in Sales for the aftermarket, Supply Chain Management and Contracts Administration.
Expertise in the usage of “lean” tools for process development, as well as for material management for the Defense customers of Embraer S.A.
Creative and result oriented professional, with a mindset for excellence.
Negotiation with customers for sales of spare parts and special support programs.
Solid experience in implementation of Spare Parts Planning process and systems as well as implementation of Collaborative Inventory Planning programs with customers.
Coordination of the process of selection and acquisition of a new system of Planning and Management of spare parts, dedicated to the "aftermarket".