Frequently Asked Questions

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Bring best practices in Customer Support & Services to companies and implement them quickly and increase their performance and final results.

We know that every company faces a dilemma when it comes to taking a quantitative leap in its results: hiring experienced professionals or training them at home. 

For companies whose action plan provides for a faster schedule, it is best to bring experienced professionals under specific purpose contracts. Thus, the benefits of more qualified work are obtained and the learning curve for new hires is significantly reduced.

In addition to the business concept around the customer having strong and irrefutable principles, the market has numerous examples that when a company focuses on the customer the results improve substantially and when this relationship is neglected, companies lose power, market share, space and spend much more to make up for lost time and business.

Experience and knowledge for excellence in the operation of customer support and services processes, in addition to a consistent and structured assessment and diagnosis process.

We offer to share our knowledge and experience in the Customer Support & Services area that we have built in more than 30 years of experience with a highly complex company that is considered a reference in the relationship with the customer. 

This experience will take you to become a reference in the relationship with the customer and naturally better business and results.

Access to several specialists from different areas of expertise for each identified need.

Access to many years of experience in Customer Support and Services without having to wait for this knowledge to be conquered, built.

Speed and efficiency in the diagnosis and construction of action plans

Raise the level of excellence in Customer Support and Services and stay there due to analysis and action plans that will bring structured solutions that once implemented are incorporated into the company's practices and values.

We can identify the strengths and weaknesses of the customer relationship processes, redesign them, define work plans, management, people preparation, monitoring.

The results will appear, depending on the situation in a short period of time, but certainly in the medium and long term, with the maintenance and growth of the customer base.

Understand the entire journey of the customer and review the processes to ensure excellent service in all stages of the relationship. If the customer wins, he stays, if he stays the company wins.

To the extent that all processes are focused on the customer and on the customer focus, naturally we will seek the best productivity of each one, the lowest cost. This guarantees and increases the customer base and increases revenue and margin since productivity will be better.

We will make an X-ray of your support and service operation and customer relationship, in all related processes, and in its pillars: people, organization, processes, tools, customer satisfaction, policies. With this we will understand the maturity level of these processes in relation to excellence and their impact on the business, delivering a detailed diagnosis.

From there, we can define and support the company in the construction and execution of action plans and subsequent monitoring, monitoring, etc.

All of this accompanied from the first step by the operational, managerial and executive levels.

It depends on the depth of analysis required by the company, as well as its size and complexity. If we are going to conduct customer satisfaction surveys, etc. This first diagnostic phase should take a few months.

Because the concepts are strong (working around the customer) and the market's experiences prove that it works.

In reality, as competition only tends to increase, those who do not stand out in the relationship with the customer will be left behind in their list of preferences and certainly with less participation in the customer's share of wallet.