Expertise

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• Process reconstruction and management
• Results management 
• People training and management 
• Product reliability management
• Product maintenance and operational costs management
• Product life cycle management
• Service management
• Product maintenance and maintainability characteristics
• Spare parts support
• Spare parts Inventory Planning
• Supplier Relationship Management for Customer Support
• Technical publications
• Customer relationship management
• Technical Support
• Maintenance Support
• Flight Operations Support
• Customer Analytics

Our procedures are based on respect for local knowledge bringing external perspectives and experts with broad and sometimes disruptive questions in order to build structured solutions with the commitment of the entire chain of participants.

It focuses on structuring the company to conduct its processes without the need of third parties, working on people's skills and knowledge as well as on the mind set of the teams and leadership, important conditions to pave the way to excellence.

Very experienced and skilled specialists use known tools in the market for diagnosis and review of processes. (we know what to ask and what to do with the answer)

According to the needs, Martini Consulting can start the operation and gradually pass the responsibility to the company when is finally structured.

  Share our knowledge and experience acquired in so many years with companies which are interested in being excellent with customers.
 

All macro-processes reviewed with the eyes who has knowledge and prepared to challenge the status quo.
 

Customer Support & Services Macro-Processes vs Basic Operational Cornerstones
 

Processes, People, Organization, Suppliers, Management Tools, Policies. All reviewed in details identifying weaknesses and strengths based on a large assessment database. 

Interviews, surveys (internal & external) will take us thru current situation and allow an "X-Ray" to learn and report.

Each subprocess (72 of them) assessed by 90 different questions serves the basis for the specialists, together with the company’s staff,
to identify the gaps and strengths and later the  development of the action plans.

Result show the maturity level to excellence and allow to properly identify where & when to focus as the full picture will give the indications what to prioritise.