Being continuously and truthfully committed to shareholders

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"Path to Excellence in Customer Support & Services". This is our slogan.

Nothing fairer than starting by definitions, reasons and how to search for excellence.

The basis for everything done by Martini Consulting.

WHAT IS EXCELLENCE?

It is quality of what is excellent, quality that is far superior, what is extraordinarily good and what exceeds common rules, which excels, superior, distinguished, admirable, brilliant, exceptional.

It is not meeting the requirement, or exceeding it, but defining it.

WHY LOOK FOR EXCELLENCE?

The company that strives for excellence is in fact seeking the best in its relationship with its shareholders, committed to their success, that is, being excellent with its customers, its employees, its suppliers and partners, its shareholders.

Who is excellent delivers more than expected and positively unexpected and unusual.

Excellence naturally brings the reinforcement of relationships, loyalty and longevity.

Excellence will make sure customers have a continuous and delightful experience from the moment they make first contact until the end of the ownership journey.  

COMPANY WHICH STRIVES FOR EXCELLENCE:

• Has exemplary leaders acting openly and actively, encouraging a culture of excellence and protecting the interests of the organization.

• Balances short and long term organization plans

• Know and listen to the company's customers. Promotes periodic satisfaction assessments identifying opportunities for improvement.

• Has social and environmental responsibility with conscious consumption of natural resources and proper disposal of waste and promotion of social actions, making employees aware of sustainable development.

• Has a standardized system that provides effective tools to meet the needs of employees.

• Values employees, defines their roles and responsibilities and provides training.

• Master each procedure, providing reliable information to the staff.

• Controls business performance

THE SEARCH FOR EXCELLENCE

Excellence must be in all our actions, excellence is seeking to improve every day in small things. It is growth and maturity.

Excellence needs to be part of everyday life, needs to be practiced, becoming a habit. Excellence, therefore, is not an achievement, but a habit! ”

It requires commitment to oneself, to others. It requires discipline, persistence, surrender. It requires daily commitment, for we will only become excellent as long as we repeatedly strive for excellence.

If you stop striving for excellence, you stop being excellent, it's a double-dependency relationship.

At the behavioural level, we could base the pursuit of excellence on 3 questions.

1 - What do I need to start doing?

2 - What do I need to stop doing?

3 - What do I need to learn to do?

Excellence is a result of the desire to be better.

Excellence comes from the inside out, as an overwhelming will to make the world better for yourself and others.

Like everything else in life, excellence will only be true if it is an intrinsic desire, a desire so strong that it goes out of thought to materialize into action.

The benefits are crystal clear to whoever wants to see.

Have a look at these articles and you be convinced.

Customer Experience being a differentiator in business 

Customer Support and Services pushing business.