Why Process Management?

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Corporate process management is driven by the need to maximize process results to ensure alignment of business strategies with customer focus and more stakeholders.

Organizations that care about identifying, managing, and measuring their business processes are better prepared for transformation and better positioned to recognize and address challenges.

It integrates an organization's strategies and objectives with customer expectations and needs through focus on end-to-end processes.

It encompasses strategies, objectives, culture, organizational structures, roles, policies, methods and technologies to analyze, design, implement, manage performance, transform and establish process governance.

Business Process Management practices enable the ability to regularly measure performance and, if necessary, take action to correct deviations. This allows maximizing customer benefits.

Managing by processes comprises a broader view placing processes as the cornerstone of organizational structuring. 

Although functional structuring remains valid, as specialization leads to productivity, value generation is now managed horizontally in a remarkably cross-functional end-to-end view.

Functions become "service centers" governed by service level agreements (SLAs) and orchestrated by business processes.

Sep 2018