Customer Support & Services During Crisis Time
What is the best strategy?
Now is the time to understand customers’ pain and develop solutions together.
Now is time to step up and support the customers who are striving to survive.
Now is the time to demonstrate how much you value them.
Even if you cannot do much, listen.
I am sure your attention and focus will be felt strongly.
Now is the time to go that extra mile.
These efforts will guarantee your future, will give you the light at the end of the tunnel.
As I have being saying, focus on focus customer focus, understand where you can add value and act, and you will have a partner forever.
Be as close as you possibly can to your customer. If not physically at least virtually, always.
Listening and participating together during crisis will also open up a huge door for opportunities that you can only see if you are “living under the same roof”, if you feel as much as your customer.
After the crisis some behaviors considered temporary will remain and become the new normal and being up to speed will give you some advantage over competition.
May/20
Read this interesting article: https://www.forbes.com/sites/blakemorgan/2020/04/27/customer-experience-mindset-in-a-post-covid-19-world-an-infograph/#5ec6e83e3d0e